Wide extended warranty service
From the purchase date (shipping date of purchased items) as an extension of the standard warranty for 12 months
A service that provides a three -year warranty.
The subscription of this service is at the same time as purchasing the target product.
Or you can apply within 30 days of purchasing the target product.
If it breaks down due to a targeted accident, the main unit will be repaired or replaced.
- Natural failure
- Other damage to the terminal due to accidental accident or partial damage
In the case of natural failure, repair or replacement free of charge
If replacement is required other than natural failure, a replacement fee of 5,500 yen is required
If the wide extension warranty service has not been joined, the repair cost will be about 13,000 yen. (Average repair cost as of the end of May 2020)
The repair cost is required separately.
3,278 yen (tax included)
The warranty period is three years from the date of purchase (shipping date of purchased products).
Number of guarantees used
During the warranty period, you can receive a warranty service with the upper limit.
POCKETALK S/ POCKETALK S Plus
- POCKETALK S Black with 2 years of global communication
- POCKETALK S Global Communication 2 years White Ptsgw
- POCKETALK S Global Communication 2 years Gold PTSGG
- POCKETALK S Global communication Red with 2 years
- Pocketank (POCKETALK) S Global communication 2 years pink gold PTSGP
- POCKETALK S Metal Gray with 2 years of global communication Ptsgy
- POCKETALK (POCKETALK) S Global communication 2 years metal green Ptsgn
- POCKETALK S without White Global Communication PTSWW
- POCKETALK (POCKETALK) S Plus with global communication (2 years) White PTSPGW
- POCKETALK (POCKETALK) S Doraemon Special Set with 2 years of global communication Ptsgd
- POCKETALK (POCKETALK) S with global communication (2 years) Gundam Edition Amuro Special Set PTSGA
- POCKETALK (POCKETALK) S Gundam Edition Char Special Set with Global Communication (2 years) PTSGC
- POCKETALK W Black W1PWK
- POCKETALK W White W1PWW
- POCKETALK W Gold W1PWG
- POCKETALK W with global communication (2 years) Black W1pgk
- POCKETALK W with global communication (2 years) White W1pgw
- POCKETALK W with global communication (2 years) Gold W1PGG
- POCKETALK W Red W1Pgr with global communication (2 years)
- Pocketalk (POCKETALK) W Pink Gold W1PGP with global communication (2 years)
- POCKETALK MIMI (POCKETALK Mimi) Domestic communication (2 years) White PTMJW
- POCKETALK MIMI White PTMJW
The guarantee target is only the body of "Pocketalk" and "POCKETALK MIMI".
Excluding accessories (cables, etc.)
Service Terms of Service
Customers need to confirm the following terms and conditions before applying for the extended warranty service.
Contents that are "not eligible" in the warranty
- If your intentional or intentional or negligence of a third party other than the customer is damaged or stained
- Wear due to depletion, deterioration, discoloration, etc. of the target terminal (including battery consumption)
- Wear damage that is deteriorated in appearance such as scratches, dirt, and peeling of paint and does not affect the function of the target terminal itself
- The target terminal is processed, modified, analyzed, (including modification, analysis of software (including routes, etc.), reverse engineering, reverse compilation, reverse average), or repairs that we do not consent. When did
- When the warranty accident is caused by incorrect use of the target terminal
- When the target accident has been damaged by the eruption of all electronic data, which was stored in the target terminal.
- When the target accident is caused by computer virus disorders
- When the target accident is caused by the intentional or serious negligence of the user of the target terminal that has been legitimate authority from the customer
- When the target accident was caused by the flood due to an earthquake, eruption, tsunami, river flooding and leakage
- When the target accident was caused by war, riots, or terrorism
- When the target accident was caused by the exercise of public power by a country or local government, such as seizure
- When the target accident is caused by nuclear fuel material, radioactive contamination